Forward Deployed Engineer
We're looking for a technically sharp, customer-obsessed problem solver to be the bridge between our platform and the prospects and customers it needs to win over. Your mission: be the technical voice in the room during sales cycles, run flawless demos and prospect visits, and once the deal is closed, make every onboarding seamless and every environment perfectly tuned.
You'll be embedded across Sales and Customer Success and operate like an engineer in the field — joining prospect calls and onsite visits, running technical demos, fielding security and integration questions in real time, and carrying that momentum straight into implementation: building, configuring, and troubleshooting in customer environments, handling data migrations and integrations, and solving high-priority technical challenges at speed.
You'll work directly with prospects, customers, our product team, and engineering to win deals and deliver high-quality implementations. We pride ourselves on a culture that rewards impact and success generously. We're focused on empowering each other to do our best work, today and into the future. You'll be on a team that works incredibly hard and seeks other exceptional people excited to do the same.
Responsibilities
First week:
Learn the Hadrius platform inside and out — features, integrations, data structures, and workflows
Ramp up on our demo environments, customer environment setup process, data import/export tools, and internal technical playbooks
Shadow sales demos, prospect calls, and customer onboarding sessions to understand where deals get won and where bottlenecks occur
Take on and resolve several small technical requests to start adding value immediately
First month:
Co-lead technical portions of sales demos and prospect visits, including onsite meetings with investment advisers and broker-dealers
Field live security, integration, and architecture questions from prospects with confidence
Fully own the creation and configuration of customer environments for new onboardings
Handle all data migrations, imports, and exports without errors or delays
Build repeatable scripts and playbooks to speed up demo setup, environment provisioning, and issue resolution
Serve as the first line of technical support, solving issues before they reach engineering
First 3 months & beyond:
Become the technical expert prospects trust during the sales cycle — measurably increasing technical-win rate and shortening sales cycles
Own custom demo environments and proof-of-concept builds for high-value prospects
Cut average onboarding time-to-value by 30%+ through faster setup and data readiness
Resolve 95% of technical issues without engineering intervention
Own and continuously improve both the technical sales process and the onboarding process
Build internal tooling and automation to make Sales and CS operations faster and more scalable
Be the go-to technical expert customers and prospects trust to solve their hardest compliance-ops challenges
About You
Technically fluent: Comfortable configuring SaaS platforms, wrangling data, and debugging issues, including live in front of an audience.
Strong communicator: You can explain complex technical concepts to compliance officers, CTOs, and everyone in between.
Customer-oriented: Even when working on technical tasks, you see everything through the customer’s eyes.
Grit: You push through complex problems until you have a clean, scalable solution.
All-in: This is not a 9–5. We're building fast, traveling often, and need someone who thrives in that environment
Builder’s mindset: You automate repetitive tasks and create scalable processes.
Detail-obsessed: You take pride in clean configurations, accurate data, and reliable deployments.
Team-first: Your goal is to make everyone around you more effective.
Qualifications
1+ years in a technical role (sales engineering, solutions engineering, CS operations, implementation, or similar)
Comfort presenting and demoing software live to both technical and non-technical audiences
Proficiency in handling data migrations (CSV, Excel, SQL, APIs) and SaaS configurations
Proficiency in software engineering: Javascript, Python, or similar languages
Experience troubleshooting technical issues and working closely with product/engineering teams
Bonus points for compliance, financial services, or regtech background
Previous experience in a fast-paced startup environment
Benefits
401k (100% match up to 6%)
Healthcare, dental, vision, etc.
Housing stipend for team members living in FiDi
About the interview
15 minute initial phone screen: basic role eligibility questions to assess initial fit
30 minute culture fit: In-depth assessment of your drivers, work ethic, goals, and more to determine mutual fit
45 minute technical: In-depth assessment of your operations/software skills
60 minute on-site: Meet the rest of the team
Reference calls
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